Our Return Policy
Your total satisfaction is our Goal. Please inspect your order upon arrival. You may return many of our Items purchased on our website within 30 days of the orginal Invoice, either for Store Credit or an exchange for another product, NO CASH REFUNDS on returned items, A credit for your returned items will be applied towards Store Merchandise. Detail Supply Outlet will not accept any returns after the 30 Day time period. All qualified returns must be in ORGINAL UNUSED condition. You must contact us in advance by phone: (336) 478-6734 to receive an RGA # (returned goods authorization #) No returns will be accepted without an RGA #.
All Qualified Returns are subject to a 15% Restocking Fee.
Cancellations: If you order products and cancel your order before the item or item's are shipped you will be charged a 15% cancellation fee.
Items Purchased below that DO NOT Qualify for Returns, Refunds or Cancellations are:
- Auto Detailing Startup Packages
- Mobile Detailing Trailers
- Pressure Washers
- Water Tanks
- Carpet Extractors
- Buffers & Polishers
- Other Electrial Powered Equipment or Tools
- Abused Chemicals or Accessories